Return Policy

 

Return Commitment

Within 14 days from the date of receipt of the product by the customer (subject to the date of receipt of the express delivery), if the product has not been worn, washed, ironed, stained, processed (e.g. cut edge or self-modified size, etc.) , without affecting the secondary sales, we will provide no reason to return the service if you have any dissatisfaction with our products. However, for bodysuits, tights, socks, jewelry, etc., non-quality problems, can not be returned.

 

Return Restriction

1. The products should not be worn, washed, ironed, stained, processed, and the label tags should be kept intact;

2. Products including bodysuits, tights, socks, jewelry and intimate items can not be returned;

3. Free gifts are non-refundable or non-returnable;

4. The sets cannot be returned separately.

 

14 Days Unconditional Return

In order to provide you with a hassle-free shopping experience, we offer an unconditional return policy for some products upon receipt, details are as follows.

 

 

Time Limits

 

Within 14 days from receipt

 

Product Restrictions

 

Products other than free Gifts, tights, socks, jewelry and intimate items.

 

Reasons for Return

 

Dissatisfied, not wanting, placing the wrong order, etc.

 

Expenses to Bear

 

The customer bears the cost, including the freight and all the costs incurred when going through customs.

 

 

Returns & Refunds

If the product you received has serious quality problems, we will provide you with a return & refund policy as detailed below.

 

 

Time Limits

 

Within 30 days from receipt

 

Product Restrictions

 

Products other than free Gifts, tights, socks, jewelry and intimate items.

 

Reasons for Return

 

Product defects, chromatic aberration, size mismatch, etc.

 

Expenses to Bear

 

We are responsible for the cost, freight and all expenses incurred when going through customs

 

 

 

Exchange Policy

Unfortunately, our exchange process is being upgraded at the present time, so we are temporarily unable to offer exchanges.
We are terribly sorry for any inconvenience so caused.
If you have any other questions or difficulties about exchanges, please feel free to reach us directly at service@vondacoco.com

 

How To Return


1.Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.

2.Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.

3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.

4.We will process your return in 1-3 business days of receipt of the package.

 

Contact Us

If you have any other doubts or difficulties during the return process, please feel free to contact us through the following contact information, we will be always online and welcome your consultation.

Email: service@vondacoco.com

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